Refund policy

Thank you for shopping with YPerformance. We take pride in providing high-quality products to our valued customers. Please take a moment to read our product return policy before making a purchase.

1. Return Eligibility: We regret to inform you that as of 31/12/2019, we do not accept returns or offer refunds for any purchased items. This policy has been put in place to streamline our operations and maintain the affordability of our products for all customers.

2. Quality Assurance: We uphold stringent quality control standards to ensure that all products leaving our facility meet our high-quality benchmarks. Each item is thoroughly inspected before being shipped to our customers. In the unlikely event that you receive a damaged or defective product, please contact our Customer Support team within 14 days of receiving your order for assistance.

3. Damaged or Defective Products: If you receive a damaged or defective product, please provide our Customer Support team with clear photographs of the item’s condition, along with your order details. We will assess the situation and work with you to find a suitable resolution. This may include a replacement of the damaged product or a store credit, at our sole discretion.

4. Order Cancellation: Due to our no-return policy, we encourage customers to carefully review their orders before completing the purchase. If you wish to cancel an order, please contact us as soon as possible after placing your order. Once an order has been shipped, it cannot be canceled.

5. Address Changes: Please ensure that your shipping address is accurate and up-to-date before finalizing your purchase. We cannot make changes to the shipping address once the order is placed. In the event that an incorrect address is provided, and the package is returned to us, we will not be able to issue a refund or resend the package.

6. Customer Satisfaction: We value your satisfaction and strive to provide excellent customer service. If you have any questions or concerns about our products or policies, please don’t hesitate to contact our Customer Support team. We will be happy to assist you.

By completing a purchase on our website, you acknowledge and agree to abide by our no-return policy as outlined above.

Thank you for your understanding and for being a part of the YP community. If you have any further questions, please don’t hesitate to reach out to our Customer Support team.

Sincerely,

YPerformance Customer Support Team